{"id":4527,"date":"2021-03-04T03:03:31","date_gmt":"2021-03-04T03:03:31","guid":{"rendered":"https:\/\/pbt.kedah.gov.my\/?page_id=4527"},"modified":"2024-09-11T16:36:24","modified_gmt":"2024-09-11T08:36:24","slug":"piagam-pelanggan-mplbp","status":"publish","type":"page","link":"https:\/\/pbt.kedah.gov.my\/index.php\/piagam-pelanggan-mplbp\/","title":{"rendered":"Objektif Kualiti &#038; Piagam Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4527\" class=\"elementor elementor-4527\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c6e84b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"8c6e84b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-441e2af\" data-id=\"441e2af\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9314a9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9314a9b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-edfa107\" data-id=\"edfa107\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f265b elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"a3f265b\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"mega-menu-wrap-max_mega_menu_3\" class=\"mega-menu-wrap\"><div class=\"mega-menu-toggle\"><div class=\"mega-toggle-blocks-left\"><\/div><div class=\"mega-toggle-blocks-center\"><\/div><div class=\"mega-toggle-blocks-right\"><div class='mega-toggle-block mega-menu-toggle-animated-block mega-toggle-block-0' id='mega-toggle-block-0'><button aria-label=\"Toggle Menu\" class=\"mega-toggle-animated mega-toggle-animated-slider\" type=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\" aria-controls=\"mega-menu-max_mega_menu_3\">\n                  <span class=\"mega-toggle-animated-box\">\n                    <span class=\"mega-toggle-animated-inner\"><\/span>\n                  <\/span>\n                <\/button><\/div><\/div><\/div><ul id=\"mega-menu-max_mega_menu_3\" class=\"mega-menu max-mega-menu mega-menu-horizontal mega-no-js\" data-event=\"hover_intent\" data-effect=\"fade_up\" data-effect-speed=\"200\" data-effect-mobile=\"disabled\" data-effect-speed-mobile=\"0\" data-mobile-force-width=\"false\" data-second-click=\"go\" data-document-click=\"collapse\" data-vertical-behaviour=\"standard\" data-breakpoint=\"768\" data-unbind=\"true\" data-mobile-state=\"collapse_all\" data-mobile-direction=\"vertical\" data-hover-intent-timeout=\"300\" data-hover-intent-interval=\"100\"><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-align-bottom-left mega-menu-flyout mega-menu-item-87347\" id=\"mega-menu-item-87347\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/majlis-perbandaran-langkawi-bandaraya-pelancongan\/\">LAMAN UTAMA MPLBP<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87348\" id=\"mega-menu-item-87348\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87348\">PROFIL<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87348'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87350\" id=\"mega-menu-item-87350\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/latar-belakang-mplb\/\">Latar Belakang<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87351\" id=\"mega-menu-item-87351\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/visi-dan-misi-mplbp\/\">Visi Dan Misi<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87352\" id=\"mega-menu-item-87352\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/fungsi-mplbp\/\">Fungsi<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87353\" id=\"mega-menu-item-87353\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/logo-mplbp\/\">Logo<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87354\" id=\"mega-menu-item-87354\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/piagam-pelanggan-mplbp\/\">Objektif Kualiti \/ Piagam Pelanggan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87355\" id=\"mega-menu-item-87355\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pencapaian-piagam-pelanggan-mplbp\/\">Pencapaian Piagam Pelanggan<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87356\" id=\"mega-menu-item-87356\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87356\">PENGURUSAN<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87356'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87357\" id=\"mega-menu-item-87357\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/perutusan-ydp-mplbp\/\">Perutusan Yang Dipertua<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87358\" id=\"mega-menu-item-87358\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/profil-ydp-mplbp\/\">Profil Yang Dipertua<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87359\" id=\"mega-menu-item-87359\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/profil-setiausaha-cio-mplbp\/\">Profil Setiausaha (CIO)<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87360\" id=\"mega-menu-item-87360\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/profil-ahli-majlis-mplbp\/\">Profil Ahli Majlis<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87361\" id=\"mega-menu-item-87361\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/carta-organisasi-mplbp\/\">Carta Organisasi<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87362\" id=\"mega-menu-item-87362\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/senarai-jabatan-mplbp\/\">Senarai Jabatan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87363\" id=\"mega-menu-item-87363\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/direktori-pekerja-mplbp\/\">Direktori Pekerja<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-item-87364\" id=\"mega-menu-item-87364\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87364\">Pengurusan Kualiti<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n\t<ul class=\"mega-sub-menu\" id='mega-sub-menu-87364'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87365\" id=\"mega-menu-item-87365\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/dokumen-ms-iso-90012015-mplbp\/\">Dokumentasi MS ISO 9001:2015<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87366\" id=\"mega-menu-item-87366\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/perkongsian-pengetahuan\/\">Perkongsian Pengetahuan<\/a><\/li>\t<\/ul>\n<\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87367\" id=\"mega-menu-item-87367\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87367\">SUMBER<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87367'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87368\" id=\"mega-menu-item-87368\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/perundangan-mplbp\/\">Perundangan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87369\" id=\"mega-menu-item-87369\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pekeliling-panduan-mplbp\/\">Pekeliling Dan Garis Panduan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87370\" id=\"mega-menu-item-87370\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/penerbitan-mplbp\/\">Penerbitan & Buletin<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87371\" id=\"mega-menu-item-87371\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/manual-pengguna-mplbp\/\">Manual Pengguna<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87372\" id=\"mega-menu-item-87372\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/muat-turun-borang-mplb\/\">Muat Turun Borang<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87373\" id=\"mega-menu-item-87373\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/dasar-keselamatan-mplbp\/\">Dasar Keselamatan MPLBP<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87375\" id=\"mega-menu-item-87375\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/keselamatan-ict-mplbp\/\">Dasar Keselamatan ICT MPLBP<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87376\" id=\"mega-menu-item-87376\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87376\">RAKYAT<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87376'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87377\" id=\"mega-menu-item-87377\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/dataset-negeri-kedah-mplbp\/\">Dataset Negeri Kedah<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-item-87378\" id=\"mega-menu-item-87378\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87378\">Perkhidmatan<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n\t<ul class=\"mega-sub-menu\" id='mega-sub-menu-87378'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87379\" id=\"mega-menu-item-87379\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/cukai-taksiran-mplbp\/\">Cukai Taksiran<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87380\" id=\"mega-menu-item-87380\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pengurusan-sisa-pepejal-mplbp\/\">Pengurusan Sisa Pepejal<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87381\" id=\"mega-menu-item-87381\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/kaunter-kaunter-mplbp-2\/\">Kaunter Bergerak<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87382\" id=\"mega-menu-item-87382\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/aduan-mplbp\/\">Pengurusan Aduan Awam<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87383\" id=\"mega-menu-item-87383\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pelesenan-mplbp\/\">Perlesenan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87384\" id=\"mega-menu-item-87384\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/sewaan-mplbp\/\">Sewaan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87386\" id=\"mega-menu-item-87386\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/kupon-letak-kereta-mplbp\/\">Kupon Parkir Kenderaan<\/a><\/li>\t<\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-item-87387\" id=\"mega-menu-item-87387\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87387\">E-Perkhidmatan<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n\t<ul class=\"mega-sub-menu\" id='mega-sub-menu-87387'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87388\" id=\"mega-menu-item-87388\"><a class=\"mega-menu-link\" href=\"https:\/\/mplbp.spab.gov.my\/eApps\/sdmscasepool\/SdmsCasePool\/add.do\">Sistem SISPAA<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87390\" id=\"mega-menu-item-87390\"><a class=\"mega-menu-link\" href=\"https:\/\/pbtpay.kpkt.gov.my\/\">PbtPay<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87392\" id=\"mega-menu-item-87392\"><a class=\"mega-menu-link\" href=\"https:\/\/osc3plus.kpkt.gov.my\/\">OSC 3 Plus<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87393\" id=\"mega-menu-item-87393\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/e-psm-mplbp\/\">ePSM<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87394\" id=\"mega-menu-item-87394\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/aplikasi-flexi-parking\/\">Aplikasi Mobile Flexi Parking<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87395\" id=\"mega-menu-item-87395\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/ikepoh-mplbp\/\">i-Kepoh<\/a><\/li>\t<\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87396\" id=\"mega-menu-item-87396\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/statistik-e-perkhidmatan-mplbp\/\">Statistik E-Perkhidmatan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-item-87397\" id=\"mega-menu-item-87397\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87397\">Komuniti Dan Program<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n\t<ul class=\"mega-sub-menu\" id='mega-sub-menu-87397'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87398\" id=\"mega-menu-item-87398\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/program-pembasmian-kemiskinan-bandar-2\/\">Program Pembasmian Kemiskinan Bandar<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87399\" id=\"mega-menu-item-87399\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/komuniti-dan-program\/pelan-tindakan-bandar-pintar\/\">Pelan Tindakan Bandar Pintar<\/a><\/li>\t<\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87400\" id=\"mega-menu-item-87400\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/peluang-kerjaya-mplbp\/\">Peluang Kerjaya<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87401\" id=\"mega-menu-item-87401\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87401\">PERNIAGAAN<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87401'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87402\" id=\"mega-menu-item-87402\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/tender-sebutharga-mplbp\/\">Tender Dan Sebutharga<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-117488\" id=\"mega-menu-item-117488\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/sewaan-ruang-niaga-mplbp\/\">Sewaan Ruang Niaga MPLBP<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87404\" id=\"mega-menu-item-87404\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87404\">PELAWAT<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87404'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87405\" id=\"mega-menu-item-87405\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/info-langkawi-mplbp\/\">Info Langkawi<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87406\" id=\"mega-menu-item-87406\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pengangkutan-mplbp\/\">Pengangkutan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87407\" id=\"mega-menu-item-87407\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/peta-destinasi-menarik-mplbp\/\">Peta Destinasi Menarik<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87408\" id=\"mega-menu-item-87408\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/penginapan-mplbp\/\">Lokasi Penginapan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87409\" id=\"mega-menu-item-87409\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/makan-mplbp\/\">Makan-Makan<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87410\" id=\"mega-menu-item-87410\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/beli-belah-mplbp\/\">Beli-Belah<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87411\" id=\"mega-menu-item-87411\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/rekreasi-mplbp\/\">Rekreasi<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87412\" id=\"mega-menu-item-87412\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/tempat-ibadat-mplbp\/\">Tempat Ibadah<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87413\" id=\"mega-menu-item-87413\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pendidikan-mplbp-2\/\">Pendidikan<\/a><\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-align-bottom-left mega-menu-flyout mega-menu-item-87414\" id=\"mega-menu-item-87414\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87414\">MEDIA@PBT<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n<ul class=\"mega-sub-menu\" id='mega-sub-menu-87414'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87415\" id=\"mega-menu-item-87415\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/pengumuman-mplbp\/\">Pengumuman<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87417\" id=\"mega-menu-item-87417\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/berita-mplbp-2\/\">Berita<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-has-children mega-menu-item-87605\" id=\"mega-menu-item-87605\"><a class=\"mega-menu-link\" href=\"#\" aria-expanded=\"false\" aria-controls=\"mega-sub-menu-87605\">Arkib<span class=\"mega-indicator\" aria-hidden=\"true\"><\/span><\/a>\n\t<ul class=\"mega-sub-menu\" id='mega-sub-menu-87605'>\n<li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87416\" id=\"mega-menu-item-87416\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/arkib-pengumuman-mplbp\/\">Arkib Pengumuman<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87505\" id=\"mega-menu-item-87505\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/arkib-berita-3\/\">Arkib Berita<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-87575\" id=\"mega-menu-item-87575\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/arkib-tender-dan-sebutharga\/\">Arkib Tender Dan Sebutharga<\/a><\/li>\t<\/ul>\n<\/li><\/ul>\n<\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-align-bottom-left mega-menu-flyout mega-menu-item-87420\" id=\"mega-menu-item-87420\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/soalan-lazim-mplbp\/\">SOALAN LAZIM<\/a><\/li><li class=\"mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-align-bottom-left mega-menu-flyout mega-menu-item-87421\" id=\"mega-menu-item-87421\"><a class=\"mega-menu-link\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/hubungi-kami-mplbp\/\">HUBUNGI KAMI<\/a><\/li><\/ul><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a65883 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a65883\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-929f927\" data-id=\"929f927\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a884ce elementor-widget elementor-widget-text-editor\" data-id=\"0a884ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #000000;\"><strong>Objektif Kualiti &amp; Piagam Pelanggan MPLBP<\/strong><\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae862e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae862e3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffd720a\" data-id=\"ffd720a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-504d1c0 elementor-widget elementor-widget-text-editor\" data-id=\"504d1c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><b>Jabatan Khidmat Pengurusan<\/b><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Latihan<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li style=\"list-style-type: none;\"><ol><li><span style=\"font-weight: 400;\"> Memastikan setiap kakitangan tetap MPLBP di semua peringkat mengikuti kursus\/latihan sekurang-kurangnya 7 hari setahun<\/span><\/li><\/ol><\/li><\/ol><\/li><\/ol><p style=\"padding-left: 40px;\"><b>Bahagian Khidmat Pelanggan<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li style=\"list-style-type: none;\"><ol><li><span style=\"font-weight: 400;\"> Memastikan 80% aduan yang tidak melibatkan peruntukan dapat diselesaikan dalam tempoh 15 hari bekerja.<\/span><\/li><\/ol><\/li><\/ol><\/li><\/ol><p style=\"padding-left: 40px;\"><b>Bahagian Perolehan<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1. Memastikan Mesyuarat Sebutharga dilaksanakan dalam tempoh tidak melebihi 50 hari dari tarikh sebutharga dibuka.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian ICT<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.\u00a0 Proses penyelenggaraan aset ICT (Perkakasan) dalam tempoh 14 hari daripada aduan diterima<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Kesihatan Persekitaran<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Bahagian Pelesenan<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan pengeluaran lesen berisiko diproses dalam tempoh 40 hari bekerja.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Memastikan pengeluaran lesen tidak berisiko diproses dalam tempoh yang ditetapkan dalam 1 hari bekerja.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">3.Memastikan tempoh memproses permit perniagaan sementara tidak berisiko mengikut tempoh yang ditetapkan dalam 1 hari bekerja.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Kesihatan Awam<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan 70% daripada 11 buah tandas &#8220;hotspot&#8221; di bawah seliaan MPLBP mencapai minimum markah sebanyak 80 dalam Penarafan Bintang Tandas Awam.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Inspektorat<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Membuat kutipan sewa gerai MPLBP mencapai sekurang-kurangnya 93% daripada jumlah yang diinvois setiap tahun.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Penilaian dan Pengurusan Harta<\/b><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Penilaian<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Meningkatkan Hasil sebanyak 5% setiap tahun melalui nilaian hartanah baru dan hartanah tambahan.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Membuat penilaian sehingga pengeluaran Notis Meminda Senarai Nilaian dalam tempoh 6 bulan selepas penerimaan Surat Perakuan Siap dan Pematuhan CCC daripada Jabatan Kawalan Bangunan.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Pengurusan Kutipan Cukai<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan 85% cukai taksiran semasa dikutip setiap tahun.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Memastikan 50% tunggakan cukai taksiran dikutip setiap tahun.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Penguatkuasa<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan 90% kompaun yang tidak dijelaskan selepas tempoh 14 hari diserahkan kepada unit Undang-Undang.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Memastikan 80% operasi dilaksanakan mengikut jadual.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">3.Memastikan proses pelupusan barang dipindahkan\/sita yang tidak dituntut dilupuskan setiap 3 bulan sekali.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Kejuruteraan<\/b><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Infrastruktur&amp; Cerun<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Menyediakan kertas perakuan Permohonan Pelan Kerja Tanah dan Pelan Jalan &amp; Parit dalam tempoh 21 hari.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Projek &amp; Penyelenggaraan dan Bahagian Elektrik<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Menyediakan laporan siasatan awal dalam tempoh 4 hari bekerja bermula dari tarikh terima aduan di Jabatan Kejuruteraan bagi Penyelenggaraan Infrastruktur dan Kemudahan Awam.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Projek &amp; Penyelenggaraan, Bahagian Elektrik dan Bahagian Mekanikal<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan laporan siasatan dibuat dalam tempoh 4 hari bekerja bermula dari tarikh terima aduan di Jabatan Kejuruteraan bagi penyelenggaraan aset-aset MPLBP.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Kawalan Bangunan<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Menyediakan Surat Perakuan Kelulusan Pelan Bangunan dalam tempoh 21 hari.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Jabatan Perancangan Pembangunan &amp; Lanskap<\/b><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Perancangan<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Menyediakan kertas perakuan permohonan kebenaran merancang dalam tempoh 21 hari.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Menyediakan kertas perakuan permohonan lanjutan tempoh kebenaran merancang dalam tempoh 21 hari.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">3.Menyediakan kertas perakuan permohonan penamaan jalan dan taman dalam tempoh 21 hari.<\/span><\/p><p style=\"padding-left: 40px;\"><b>Bahagian Landskap Dan Rekreasi<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan Permohonan Kelulusan Pelan Lanskap diproses dalam tempoh 30 hari<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Memproses Permohonan Kelulusan Sokongan Sijil Perakuan Siap dan Pematuhan (CCC) Lanskap dalam tempoh 14 hari<\/span><\/p><p style=\"padding-left: 40px;\"><b>Unit OSC<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li><span style=\"font-weight: 400;\"> Menyelaras permohonan cadangan pemajuan bagi permohonan seperti berikut :<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan serentak (KM+PB+PJ 80 hari)<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan serentak (KM+PB 69 hari)<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan Kebenaran Merancang (57hari)<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan Pelan Bangunan (37 hari)<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan Pelan Kejuruteraan (57 hari)<\/span><\/li><li><span style=\"font-weight: 400;\"> Permohonan Pelan Landskap (57 hari) Penurunan Kuasa melalui YDP tanpa mesyuarat OSC<\/span><\/li><\/ol><\/li><\/ol><p style=\"padding-left: 40px;\"><b>Jabatan Perbendaharaan<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li><span style=\"font-weight: 400;\"> Memastikan proses pembayaran dilaksanakan dalam tempoh 14 hari bekerja selepas penerimaan dokumen yang lengkap.<\/span><\/li><\/ol><\/li><\/ol><p style=\"padding-left: 40px;\"><b>Unit Undang &#8211; Undang<\/b><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.Memastikan draf perjanjian disediakan dalam tempoh tidak melebihi 3 bulan dari tarikh penerimaan jabatan.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.Memastikan draf perjanjian sewaan gerai disediakan dalam tempoh empat belas (14) hari dari tarikh penerimaan jabatan.<\/span><\/p><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">3.Memastikan proses saman orang kena notis sehingga Izin dakwa daripada Timbalan Pendakwa Daerah dalam tempoh 30 hari.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Objektif Kualiti &amp; Piagam Pelanggan MPLBP Jabatan Khidmat Pengurusan Bahagian Latihan Memastikan setiap kakitangan tetap MPLBP di semua peringkat mengikuti&#8230;<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4527","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/pages\/4527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/comments?post=4527"}],"version-history":[{"count":60,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/pages\/4527\/revisions"}],"predecessor-version":[{"id":94066,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/pages\/4527\/revisions\/94066"}],"wp:attachment":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/media?parent=4527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}