{"id":125515,"date":"2026-03-09T15:12:33","date_gmt":"2026-03-09T07:12:33","guid":{"rendered":"https:\/\/pbt.kedah.gov.my\/?p=125515"},"modified":"2026-03-09T15:15:31","modified_gmt":"2026-03-09T07:15:31","slug":"kajian-kepuasan-pelanggan-terhadap-perkhidmatan-mbas","status":"publish","type":"post","link":"https:\/\/pbt.kedah.gov.my\/index.php\/2026\/03\/09\/kajian-kepuasan-pelanggan-terhadap-perkhidmatan-mbas\/","title":{"rendered":"KAJIAN KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN MBAS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"125515\" class=\"elementor elementor-125515\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-721b4e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"721b4e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8418d0c\" data-id=\"8418d0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c52ae8a elementor-widget elementor-widget-heading\" data-id=\"c52ae8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KAJIAN KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN MBAS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0e2e97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0e2e97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7141c3d\" data-id=\"7141c3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a317d73 elementor-widget elementor-widget-text-editor\" data-id=\"a317d73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Salam Sejahtera, Kajian ini adalah bertujuan untuk mengenalpasti tahap kepuasan pelanggan sebagai maklum balas bagi meningkatkan kualiti perkhidmatan yang disediakan oleh Majlis Bandaraya Alor Setar (MBAS) kepada orang ramai.<\/p><p>Kerjasama daripada pihak tuan\/puan untuk menjawab soal selidik yang dikemukakan dengan jujur dan lengkap amatlah dihargai. Kesudian pihak tuan\/puan dalam meluangkan masa untuk menjawab soalan borang soal selidik ini amatlah dihargai.<\/p><p><a href=\"https:\/\/docs.google.com\/forms\/d\/1rwIu44J94EhHrku8mcxKsaLZLJbQDUNtE0Tna8H8CXQ\/viewform?edit_requested=true\">KLIK SINI<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e75f876 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e75f876\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f41741a\" data-id=\"f41741a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9748b0d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9748b0d\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/pbt.kedah.gov.my\/index.php\/majlis-bandaraya-alor-setar\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-home\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-05085cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05085cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96d849b\" data-id=\"96d849b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-792133e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"792133e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IKUTI KAMI DI 'FACEBOOK'<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a09cc0a elementor-widget elementor-widget-html\" data-id=\"a09cc0a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"fb-root\"><\/div>\r\n<script async defer crossorigin=\"anonymous\" src=\"https:\/\/connect.facebook.net\/en_GB\/sdk.js#xfbml=1&version=v11.0\" nonce=\"2MY1f0mv\"><\/script><div class=\"fb-page\" data-href=\"https:\/\/www.facebook.com\/PBTMBAS\/\" data-tabs=\"\" data-width=\"500\" data-height=\"200\" data-small-header=\"false\" data-adapt-container-width=\"true\" data-hide-cover=\"false\" data-show-facepile=\"true\"><blockquote cite=\"https:\/\/www.facebook.com\/PBTMBAS\/\" class=\"fb-xfbml-parse-ignore\"><a href=\"https:\/\/www.facebook.com\/PBTMBAS\/\">Majlis Bandaraya Alor Setar-MBAS<\/a><\/blockquote><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f1cb0de\" data-id=\"f1cb0de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KAJIAN KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN MBAS Salam Sejahtera, Kajian ini adalah bertujuan untuk mengenalpasti tahap kepuasan pelanggan sebagai maklum balas&#8230;<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146],"tags":[],"class_list":["post-125515","post","type-post","status-publish","format-standard","hentry","category-customer-satisfaction-survey"],"_links":{"self":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/posts\/125515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/comments?post=125515"}],"version-history":[{"count":4,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/posts\/125515\/revisions"}],"predecessor-version":[{"id":125520,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/posts\/125515\/revisions\/125520"}],"wp:attachment":[{"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/media?parent=125515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/categories?post=125515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pbt.kedah.gov.my\/index.php\/wp-json\/wp\/v2\/tags?post=125515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}